Coronavirus Updates

Update Notice to customers

Amid the uncertainty surrounding the Coronavirus and the changes to policies we want to make sure you have information needed to make informed decisions about visiting our shop.

At Naturally On High, our staff members and customers health and safe is priority, we’re doing all we can to keep everyone safe when shopping with us. If you feel unwell or have contacted directly with person who have got Coronavirus, please shop with us online only. 

Due to the unprecedented demand on stocks, especially food products, we have had to amend our change of mind policy. Effective immediately, change of mind exchanges or refunds will not be available. We will keep monitoring the situation and provide updates.

As of now, our shop remain open for regular business hours, with monitoring and precautions for all our staff members and customers. To make it easy for you during this time, you can choose to shop in-store or online at naturallyonhigh.com.au, we’ll get items ready for you as quick as possible.

There are many unknowns during this challenging period, but we assure you that we’re doing our best to keep providing the service in the safest possible way. Thank you for the ongoing support!

Update on 24/03/20: For daily cleaning purpose, our shop will be closed 30mins earlier than normal, please ref to “Contact Us” page for the current business hours.

Update on 25/03/20: To customers who placed order with us online or over the phone/email, you can access the shop via the back door thru the laneway to pick-up your order. 

Update on 26/03/20: Please be updated our business hours has changed, please click Contact Us page for the updated hours. Stay Safe!

Update on 07/04/20: Hands & Surface Sanitiser (70% Ethanol) is back in stock, please click HERE to check/order.

Update on 01/05/20: Please be updated our Membership Policy has been suspended. We offer 5% cash discount if you pay by cash.

Update on 28/07/20:

Following government guidelines, to protect our customers and employees, effective Thursday 28th July 2020 all customers must wear a face covering that covers their mouth and nose at all times while in our shop. The use of a face covering should not be seen as a substitute for social distancing. Please continue to observe rules regarding appropriate distancing. Alternatively, please let us serve you through our online shop or you can email us your order list to naturallyonhigh@bigpond.com.au, thank you for your understanding and cooperation.