RETURN & REFUND POLICY

You may return any new or unused Naturally On High product(s) that have been purchased within 14 days of purchase for a full refund or exchange, minus the shipping and handling charges. Returns must have a original Naturally On High invoice receipt or online packing slip. Refunds will be made in the form of original payment. Refunds may take up to 7 days once the returned product has been received.  

To Properly Return Your Order:

  1. Contact Naturally On High online Customer Service by email: online@naturallyonhigh.com.au of your intention to return the product(s), including the product name, quantity, reasons you are returning them, photographs (if the product was faulty or damaged). We’ll contact you with a return authorization along with any special instructions.
  2. Please pack and seal the product securely (using original packaging if possible) and include copy of the original Tax Invoice or Packing Slip.
  3. Address Return PackageNaturally On High Address: 697-699 High Street, Thornbury, VIC, 3071, Australia
  4. Ship the package back to Naturally On High via your preferred carrier.

 

Rules & Restrictions for Returns

Please note every “return” request is assessed separately. Based on the reason for returning the product, a decision will be made whether the refund (less postage & handling) or exchange will be granted.

Any package that is sent back to Naturally On High without an authorization will be considered an unauthorized return and may be refused at the cost of the sender.  When a return contains more than one of any product SKU, Naturally On High will only accept one opened product of each such SKU for a refund. All other packages/bottles must be sealed with the original seal. Once a refund has been applied, future refund requests will be refused for that same SKU.  All return shipments must be prepaid and shipped via the carrier of your choice. We encourage our customers to obtain a tracking number from their carrier to track the shipment. Naturally On High is not responsible for items that do not return to our warehouse. Shipping and handling charges on all orders are non-refundable. Naturally On High reserves the right to refuse a refund request if it does not comply with this policy. Naturally On High will not accept CODs or third-party billing for returned merchandise. All COD packages will be refused.

 

Refused Shipments

A refused shipment occurs when a customer refuses to accept the package during a delivery attempt. Customers who refuse delivery in place of contacting Naturally On High for a return will be charged a fee to cover return shipping and labor charges. This cost will be passed along to the customer in the form of a deduction from the total credit due to the customer. In addition, refused shipments may be considered an unauthorized return and maybe refused a refund request. No refused shipments packages will be refunded until the original package arrives back to our warehouse from the postal carrier which can take up to one month.

 

Damaged or Defective Items

In the event a product is damaged or defective upon delivery, please contact us and we will cover all costs including shipping to replace your product.

 

Online Order Cancellations

Items may not be canceled once an order has been shipped. After you receive your order, simply follow our return instructions to obtain a return authorization by email.

For assistance please contact our online customer service team by email: online@naturallyonhigh.com.au

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